Our privacy policy applies to information we collect when you use or access our website, application, or just interact with us. We may change this privacy policy from time to time. Whenever we make changes to this privacy policy, the changes are effective 1 month after we post the revised privacy policy (as indicated by revising the date at the top of our privacy policy). We encourage you to review our privacy policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us:

• Basic personal information (Name, email)
• Configuration of the platform, such as project names, lane names, and other parameters
• Incoming request data

We collect information you provide directly to us. For example, we collect information when you participate in any interactive features of our services, fill out a form, request customer support, provide any contact or identifying information or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, and other contact or identifying information you choose to provide.

Information We Collect Automatically When You Use the Services

When you access or use our services, we automatically collect information about you, including:

• Log Information: We log information about your use of our services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our services.
• Device Information: We collect information about the computer you use to access our services, including the hardware model, and operating system and version.
• Location Information: We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information.
• Information Collected by Cookies for essential purposes, like security, authentication and internal features.

Use of Information

We use information about you for various purposes, including to:

• Provide, maintain and improve our services;
• Provide services you request, process transactions and to send you related information;
• Send you technical notices, updates, security alerts and support and administrative messages;
• Respond to your comments, questions and requests and provide customer service;
• Communicate with you about news and information related to our service;
• Monitor and analyze trends, usage and activities in connection with our services; and
• Personalize and improve our services.

By accessing and using our services, you consent to the processing and transfer of your information to our selected partners, some of them outside of the European Union

Sharing of Information

We may share personal information with third party vendors and other service providers who need access to your information to carry out work on our behalf.

Some or all of your data might be transferred through, or stored in third party services and cloud providers:

• Sendgrid - Email sending
• DigitalOcean - Hosting
• Google cloud - Services and APIs
• Sentry - Application error analytics

Third party analytics

All analytics are hosted by Xapted OY, and no third party providers are used

Security

We take reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Information and data Rights

According to the European General data protection Regulation, you have the following rights:

• The right to data portability.
• The data subject's right to access to information.
• The right of correction and rectification of your data.
• The right to have your data erased.

To exercise these rights, please contact us at info@hookglue.com